Frequently asked questions.
Straight answers to what buyers ask us most. Don't see your question? Contact us and we will get back to you.
Who is YUFAN Global?
We are a Canadian-owned company in the Greater Toronto Area. We partner with quality-driven brands from China and bring them to North American distributors and retailers, and we help North American businesses source products from qualified manufacturers. We can also help you build your own brand, and we support newly founded North American brands with their supply chain.
Do you serve customers in the U.S. as well as Canada?
Yes. We are headquartered in Canada, with sales teams in both Canada and the U.S. Quotes are in your local currency (USD for U.S. customers, CAD for Canadian customers).
Which product categories do you work with?
Our current focus is outdoor living, garden products, camping gear, and window coverings and fabrics. New brand partners join as we grow. If you need something else, send us a request and we can source it for you.
Are your products certified for Canada and the U.S.?
We only partner with products that meet Canadian or U.S. certification requirements for their target market.
Are you a low-price supplier?
No. We focus on mid-to-premium quality with strong value. We choose brands that compete on design, materials and performance.
Can I get samples before ordering?
Yes. Product information and samples are available on request, with arrangements discussed before you commit.
Do products ship from North American stock?
For popular products, yes. Specialized or customized products ship direct from the manufacturer. Availability varies by brand and category, so please ask about the product you are interested in.
Who handles customs clearance and duties?
We help you estimate the full landed cost, including freight, duties and clearance, and coordinate customs clearance through our partner network. Actual duties and taxes are set by customs authorities and can change. For our partner brands, quotes are delivered prices that include freight, duties and clearance.
Do you quote FOB or delivered prices?
For our partner brands, quotes are delivered prices, including freight, duties and clearance. For sourcing projects, you can choose FOB pricing and manage freight yourself, or delivered (DDP) pricing where we coordinate shipping and clearance.
How long does it take to get my order?
For a new or customized product, expect roughly three to five months from brief to delivery, including sampling. For repeat orders with established partners, it is often one to two months. Timelines vary by product, factory and shipping route.
Do you offer quality checks?
Yes, on request: factory audits, sample testing and pre-shipment inspection. These services are scoped and priced per project.
What after-sales support is available?
Customer service is handled by our team in the Greater Toronto Area. Warranty programs are available for qualified product lines through partner service providers, and coverage is arranged with each brand partner. Some products do not require warranty service.
We are a small business. Can you still help?
Yes, small and mid-sized businesses are an important part of who we work with. By bringing together demand from several North American customers, we can consolidate production and shipping, which helps smaller orders get closer to the terms larger buyers receive.
Can you source a product that is not in your current brands?
Yes. Submit a sourcing request with your product details. Our focus is China, with supply chain options across Southeast Asia.
How quickly will you respond?
We usually respond within one to two business days.
Still have a question?
Send us a message and we will respond within one to two business days.